Steven Wager

• Provide Tier II technical support for a user base of approximately 350 employees, scaling to 650 during peak operational periods, including executive and VP-level stakeholders.
• Diagnose and resolve complex issues spanning endpoints, Windows operating systems, Microsoft 365, Active Directory, Microsoft Entra ID, identity management, business applications, and enterprise networking.
• Execute quarterly refresh cycles by deploying approximately 100 Windows endpoints, managing provisioning, configuration, migration, deployment, and post-deployment support while consistently completing deployments on schedule with minimal user downtime.
• Develop PowerShell automation to improve technician efficiency and reduce manual troubleshooting, including utilities to validate SentinelOne endpoint health and automatically collect endpoint diagnostic logs for faster incident investigation.
• Serve as the endpoint investigation resource for Information Security Operations by validating security alerts, investigating suspected endpoint compromises, collecting diagnostic evidence, and performing remediation for incidents involving unauthorized software installations, endpoint protection failures, and reported indicators of compromise.
• Create and maintain technical documentation, troubleshooting procedures, and operational guides that improve knowledge sharing and standardize support processes across the IT organization
• Support executive and VP-level stakeholders by delivering timely technical solutions while maintaining a high standard of customer service and professionalism.

• Delivered enterprise technical support for approximately 5,000 employees, resolving hardware, software, identity, Microsoft 365, and endpoint issues while consistently meeting service expectations.
• Administered Microsoft Entra ID using administrative privileges to support identity management, remote MFA enrollment, user provisioning, and access administration.
• Managed Microsoft 365 and Exchange Online mailbox permissions to resolve access-related issues.
• Performed Active Directory user and group administration by provisioning enterprise security groups supporting Workday, VPN, internet access, and other business-critical resources.
• Collaborated with Tier II support and infrastructure teams to resolve complex technical issues while expanding enterprise administration responsibilities.
• Promoted to IT Support Specialist II after approximately 10 months based on technical performance and initiative.

• Led and trained a team of 10 employees in a high-volume manufacturing environment, communicating production priorities and quality expectations.
• Partnered with supervisors to monitor production goals, track shift progress, and contribute to production reporting.
• Troubleshot production equipment, created maintenance work orders, and supported maintenance personnel during equipment repairs.
• Completed a Lean Six Sigma Yellow Belt process improvement project that improved workstation ergonomics and reduced unnecessary part movement, increasing workflow efficiency.
• Demonstrated leadership, accountability, and continuous process improvement throughout a seven-year career while supporting production, quality, and operational excellence.

SecurelyScoped / Rust, React, Tauri

Local-first desktop application for identifying configuration and security risks on a system.

Github: github.com/CyberSteveon/SecurelyScoped

Highlights:

• Recursive filesystem traversal using Rust.
• Modular application architecture with a React/Tauri desktop interface.
• Secure local-first design with structured configuration analysis.

Personal Portfolio Website / HTML, CSS, JavaScript

Professional portfolio website designed to showcase my software engineering growth, technical projects, and enterprise IT experience.

The site was built from the ground up using native web technologies, focusing on clean structure, maintainable code organization, and user experience improvements.

Website: https://cybersteveon-portfolio.steven-wager.workers.dev

Highlights:

• Multi-page responsive website built with HTML and CSS.
• Modular JavaScript architecture using separate components for navigation and theme management.
• Dark/light mode functionality using browser local storage.
• Active navigation highlighting based on the current page.
• Cloud-based deployment workflow using GitHub and Cloudflare Pages.

Windows Privacy & Setup Automation / Powershell

Automates Windows provisioning and baseline configuration for new systems.

Github: github.com/CyberSteveon/windows-privacy-setup

Highlights:

• Standardizes workstation deployment.
• Reduces repetitive administrative work.
• Demonstrates practical enterprise automation.

100 Days of Python / Python

Public repository documenting continuous, project-based Python learning.

Github: github.com/CyberSteveon/100-Days-of-Python

Highlights:

• Daily programming practice.
• Growing Python proficiency.
• Consistent Git version control workflow.

Bachelor of Science, Software Engineering — Accelerated B.S. → M.S. Software Engineering Pathway

Cybersecurity Bootcamp Certificate — Powered by ThriveDX